TERMS & CONDITIONS
TERMS OF SERVICE
Please read these Terms of Service (“Agreement”, “Terms of Service”) carefully before using www.dtsweat.com (the “Site”) operated by DTSweat (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at www.dtsweat.com.
By accessing or using the DTSweat website in any way, including browsing, visiting, or contributing content or materials, you agree to comply with these Terms of Service. This document, referred to as the “Terms of Service,” constitutes a legally binding agreement between you and DTSweat. It includes all the terms and conditions governing your use of DTSweat’s services. Capitalized terms are defined within this Agreement.
The Terms of Service incorporate our Privacy Policy by reference. Together, these documents form the complete Agreement governing your use of the DTSweat Services.
You are authorized to use the DTSweat Services only if you agree to abide by all applicable laws and the terms outlined in this Agreement. Please read these Terms of Service carefully and keep a copy for your records. If you do not agree to these terms, you must exit the DTSweat website and discontinue using its services immediately.
If you wish to become a DTSweat customer, you must read these Terms of Service and accept them during the registration process.
ACCOUNTS
To access certain features of the DTSweat website and services, you must create a DTSweat account. By creating an account, you agree to provide accurate, current, and complete information. Failure to do so may result in the termination of your access to our services. You may not use another person’s account without their permission, and you are solely responsible for all activity associated with your account. It is your responsibility to keep your account password secure and confidential. If you suspect any unauthorized access or a breach of security, you must notify us immediately.
You are strictly prohibited from creating or possessing multiple DTSweat accounts, including accounts with varying account holder names, email addresses, phone numbers, or physical addresses. DTSweat reserves the right to merge duplicate accounts without prior notice. If duplicate accounts are used to access promotions or offers unavailable to a single account holder, you will be charged the full value of services received without warning.
By using DTSweat’s services, you confirm that you are at least the age of majority in your jurisdiction of residence. If you are between the ages of 16 and 18, you represent that your parent or guardian has consented to the Terms of Service and your use of the services. Use of the services is not permitted for individuals under 16 years of age.
Occasionally, we may restrict access to some or all parts of the services, including studio classes, the website, or apps. By using DTSweat, you acknowledge and agree to these terms.
MEMBER SERVICES & POLICIES
CLASS BOOKINGS & CANCELLATION POLICY: To avoid penalties, you must cancel your class at least 2 hours in advance. Failure to cancel within this window, including switching to a different time slot, will result in the class being deducted from your account. For no-shows or late cancellations, a $15 fee will be charged.
Cancellations can only be made through our online system or mobile app. If you have questions or need assistance, please contact us at hello@dtsweat.com.
RESERVATIONS POLICY: You must be physically present and checked in at least 2 minutes before the start of your scheduled class. If you fail to check in on time, your spot may be given to a waitlisted client.
In the event of a system error that allows a reservation with an ineligible membership or credit type, DTSweat reserves the right to cancel the reservation.
PERSONAL BELONGINGS: You agree that DTSweat is not responsible for the safekeeping of your personal belongings while you are in the facility. You assume all risk of loss or damage to any of your personal items.
REFUNDS: DTSweat has a no refund policy. As applicable, classes and membership packages are non-refundable. No exceptions.
RULES & REGULATIONS
ATTENDANCE POLICY: To secure your spot, you must be physically present and checked in at the start of class. If you are not checked in, your spot may be released to a waitlisted client. Classes begin promptly, and studio doors will remain open for only 2 minutes after the class starts. Latecomers arriving after this grace period will not be permitted, with no exceptions.
RESERVATION CHANGES & CANCELLATIONS
- Reservations must be changed or canceled at least 2 hours prior to the scheduled class time.
- Late cancellations or changes within the 2-hour window will result in a late cancellation fee.
- Classes booked with a credit will forfeit the credit in the event of a late cancellation or absence.
CHECK-IN REQUIREMENTS:You must check in before the class start time either in-studio or using the self-check-in feature. Once checked in, you are required to attend the class. Failure to do so will result in a “no-show” designation and any applicable penalties.
ACCOUNT ABUSE: Misuse of the check-in system, including but not limited to the self-check-in feature, will result in immediate suspension of your account while a review of your account history and activity is conducted.
STUDIO POLICY: If you are recovering from an injury or illness, please notify the instructor before the class begins. Equipment should be used as directed by the instructor. For safety and respect, please do not enter the studios while a class is in progress.
DISCOUNTS & PROMOTIONS POLICY: Special offers, discounts, promotions, and discount codes cannot be combined. Certain credit packs and discount codes are available only to first-time customers, defined as individuals who have never taken a class at DTSweat. This includes but is not limited to, introductory packages and other marketing or promotional offers.
Creating multiple accounts to access discounts or promotions is strictly prohibited. Duplicate accounts or accounts found in violation of this policy will be subject to a rectification fee. We conduct regular verifications, and if any violations are discovered, the customer will be charged for the full value of the services received with invalid discounts, without prior warning.
All purchases are non-refundable. Repeated violations of the discount and promotions policy may result in the cancellation of the customer’s account.
BEHAVIOR POLICY: DTSweat is committed to providing a pleasant, healthy, and comfortable environment free from intimidation, hostility, discrimination, or any form of offense. Harassment of any kind—whether verbal, physical, or visual—will not be tolerated. We ask that all guests and team members show respect toward one another.
DTSweat reserves the right to refuse access to anyone who violates our code of conduct, company policies, values, or diversity statement in a manner that threatens the safety of others or damages the reputation of the company.
REFUND POLICY
CLASSES: All classes and credit packages are non-refundable, including but not limited to Fundraiser Class Credits. No exceptions.
MEMBERSHIP: All membership packages are non-refundable, with no exceptions. Monthly memberships can be canceled at any time by contacting us via email or in person.
GIFT CARDS: All gift cards are non-refundable, with no exceptions. Gift cards cannot be exchanged for cash and will not be replaced if lost or stolen.
CONTACTING US
If you have any questions regarding these Terms of Service, the practices of DTSweat, its services, or your interactions with this site, please contact us at hello@dtsweat.com.
These Terms of Service are effective as of December 2024.